Payment Policy

Preamble

This Payment Policy ("Policy") governs all financial transactions initiated through the Waadi mobile application and website (https://waadi.in/), operated by Waadi Tax & Insurance Solutions, a JAFRIDA Proprietorship. We are an MSME-registered Private Consultancy providing facilitation and professional services.

This Policy is published in compliance with:

• Digital Personal Data Protection (DPDP) Act, 2023 — Ensuring world-class privacy standards for your financial data
• Reserve Bank of India (RBI) Master Direction on Payment Aggregators and Payment Gateways, 2020 (PA-PG Guidelines) — Governs entities that facilitate online payments
• RBI Master Direction on Digital Payment Security Controls, 2021 — Prescribes minimum security standards for digital payment systems
• RBI Circular on Limiting Liability of Customers in Unauthorized Electronic Payment Transactions (RBI/2017-18/15)
• PCI-DSS (Payment Card Industry Data Security Standard) — Industry standard applied by our Payment Aggregator, PayU
• Information Technology Act, 2000 — Section 43A and IT Rules on secure electronic transactions
• GST Act, 2017 — Sections 15, 31, 34 on valuation, invoicing, and credit notes
• Consumer Protection Act, 2019 and E-Commerce Rules, 2020 — Transparency in pricing and payment terms
• FEMA (Foreign Exchange Management Act), 1999 — Restricting transactions to INR only

Part I: Payment Aggregator

1. PayU — Our Authorized Payment Aggregator

All payment transactions on Waadi are exclusively processed through PayU Payments Private Limited. By using our services, you acknowledge that Waadi Tax & Insurance Solutions acts as a Private Consultancy and not a government body.

• RBI-Authorized Payment Gateway — All payments are secured via PayU, ensuring compliance with PSS Act and Google Play Billing policies where applicable
• PCI-DSS Level 1 Certified — The highest level of PCI-DSS certification, covering all PayU-hosted payment pages and data

By choosing to make a payment on Waadi, you also agree to be bound by PayU's Terms of Service and Privacy Policy with respect to the payment transaction itself.

1.2 Why This Matters for You

As an RBI-authorized Payment Aggregator, PayU is required to:

• Maintain a nodal/escrow account for User funds as per RBI directives
• Settle merchant funds within timelines prescribed by RBI (currently T+1 or T+2 business days)
• Comply with all RBI directives on payment security, fraud prevention, and grievance redressal
• Provide a Nodal Officer for escalation of payment-related complaints

This ensures that your money is protected at every stage of the transaction.

Part II: Payment Security Standards

Part III: Accepted Payment Methods

Currency: All transactions are denominated and settled in Indian Rupees (INR) only. International currency transactions are not supported, in compliance with FEMA, 1999.

No Surcharges: We do not charge any additional fee for using a specific payment mode. The amount displayed at checkout is the final amount debited, in compliance with RBI Circular on Merchant Discount Rate (MDR) and the Consumer Protection (E-Commerce) Rules, 2020.

Part IV: Pricing and Transparency

In strict compliance with Rule 5(1)(g) of the Consumer Protection (E-Commerce) Rules, 2020, which requires e-commerce entities to display all prices in a "clear and unambiguous manner," we display the following at every checkout screen:

Price Lock: The Total Amount displayed at checkout at the time of Order creation is locked for that transaction. We do not change the amount after you have initiated payment.

Part V: Payment Confirmation and Invoicing

5.1 Payment Confirmation

Upon successful payment authorization by PayU:

• An in-App Order confirmation is generated with a unique Order ID
• The Order transitions to "Processing" status
• Our Operator Desk is notified and begins processing on the government portal

5.2 Official VAHAN Receipt

• The official government receipt (bearing GRN) is uploaded to your App account
• Average delivery time: 10–15 minutes from payment confirmation
• The GRN can be independently verified at parivahan.gov.in

5.3 GST Invoice

A GST-compliant tax invoice is generated for every completed transaction, as mandated under Section 31 of the GST Act, 2017, containing:

• Waadi Tax & Insurance Solutions' Registered GSTIN and MSME Number
• Unique invoice number and date
• Description: "Transport Compliance Facilitation Services"
• Itemized breakup: Government Tax Amount (pass-through), Service Fee, GST
• Total amount
• Place of supply

Part VI: Failed and Disputed Transactions

6.1 Clean Payment Failure (No Debit)

If your payment fails and no amount is debited, the Order will not be created. You are free to retry with the same or a different payment method.

6.2 Amount Debited but Payment Status Unclear

This can occur due to network disruption between your bank and the payment gateway. In such cases:

• PayU's automatic reconciliation system typically detects and reverses the amount within 5–7 business days
• If the payment is confirmed by PayU, your Order will be processed normally
• If you do not see an Order created within 24 hours, contact us via WhatsApp/Call at 9518410151 or email support@waadi.in

RBI Protection: Under RBI Circular RBI/2017-18/15 on limiting customer liability in unauthorized transactions, your bank is also obligated to investigate and resolve disputed transactions within the timelines prescribed by RBI.

6.3 Chargebacks

If you initiate a chargeback with your card-issuing bank for a valid transaction (one that was successfully processed and for which a VAHAN receipt was delivered), we reserve the right to contest the chargeback with evidence of service delivery. Filing false chargebacks may constitute fraud under applicable law.

Part VII: Regulatory Compliance

7.1 RBI Payment Aggregator Compliance

We operate through PayU as our sole PA. PayU maintains:

• A nodal/escrow account as mandated under the PA-PG Guidelines, 2020
• Separate accounting for merchant settlements
• Full compliance with the DPDP Act, 2023 regarding financial data fiduciaries

7.2 GST Compliance

• Full GST compliance as a registered taxpayer (JAFRIDA Proprietorship)
• Remittance of collected GST to the Government of India
• Issuance of GST invoices and credit notes as required
• Maintenance of GST records for the period specified under Section 36 of the GST Act (6 years)

7.3 Income Tax Compliance

All revenue earned by us from Service Fees is subject to Income Tax under the Income Tax Act, 1961. TDS (Tax Deducted at Source) obligations, if applicable to specific transaction types, will be handled in accordance with the Act.

7.4 Anti-Money Laundering (AML)

As a merchant using PayU's PA services, we are covered under PayU's AML/KYC framework compliant with the Prevention of Money Laundering Act, 2002 (PMLA) and the Financial Intelligence Unit-India (FIU-IND) reporting requirements.