Terms and Conditions of Service

Preamble

These Terms and Conditions ("Agreement", "Terms") constitute a legally binding contract under Section 10 of the Indian Contract Act, 1872 between Waadi Tax & Insurance Solutions (GSTIN: 06CBFPJ8826H1ZH, Udyam: UDYAM-HR-21-0030370), a proprietorship firm managed by JAFRIDA, with its Registered Office at Kherla Nuh, Delhi Road, Haryana, 122107 (hereinafter "Firm", "we", "us", "our"); and any natural person who downloads, accesses, registers upon, or uses the Waadi mobile application ("App", "Platform") (hereinafter "User", "you", "your").

By clicking "I Agree", registering an account, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Refund Policy, which are incorporated herein by reference. If you do not agree, you must immediately cease use of the App.

Part I: Legal and Regulatory Framework

1. Governing Laws

This Agreement is governed by and shall be construed in accordance with the following applicable Indian laws:

Primary Statutes

• Indian Contract Act, 1872 — Governs the formation, validity, and enforceability of this Agreement
• Information Technology Act, 2000 — Governs electronic contracts (Section 10A), intermediary liability, and digital transactions
• Consumer Protection Act, 2019 — Protects consumer rights and provides grievance mechanisms for users of e-commerce services
• Consumer Protection (E-Commerce) Rules, 2020 — Mandates specific disclosures and fair practices for e-commerce platforms
• Motor Vehicles Act, 1988 — Governs the underlying transport compliance services facilitated by the App

Compliance Frameworks

• RBI Master Directions on Payment Aggregators and Payment Gateways (March 17, 2020, as amended)
• GST Act, 2017 and Rules thereunder
• Copyright Act, 1957 and Trade Marks Act, 1999 (for IP protection)
• Arbitration and Conciliation Act, 1996 (for dispute resolution)

Electronic Contracts: This Agreement constitutes a valid electronic contract under Section 10A of the IT Act, 2000, which provides that contracts formed through electronic means shall not be deemed unenforceable solely on the grounds that they are in electronic form.

Part II: Important Government Disclaimer

Waadi Tax & Insurance Solutions is an independent transport assistance portal operated by JAFRIDA as a proprietorship firm. We are NOT a government service, government portal, or government-affiliated platform.

We are NOT affiliated with, authorized by, endorsed by, or in any way officially connected with:

• The Government of India or any Ministry thereof
• Any State Government or Union Territory Administration
• The Ministry of Road Transport and Highways (MoRTH)
• Parivahan Sewa or the VAHAN portal (parivahan.gov.in)
• National Highways Authority of India (NHAI)
• National Payments Corporation of India (NPCI), except as a user of their UPI/FASTag infrastructure via PayU
• Any State Transport Authority, Regional Transport Office (RTO), or Motor Vehicle Department

We facilitate manual transport compliance services through our 24/7 operator desk that accesses publicly available government portals to process your requests. This is a facilitation service, not a government-to-citizen (G2C) service.

Part III: Definitions

In these Terms, unless the context otherwise requires:

• "App" — The Waadi mobile application available on Google Play Store and Apple App Store
• "Services" — Border entry tax facilitation, challan payment assistance, temporary and national permit processing, document vault management, and related transport utility services
• "Government Tax Amount" — The official tax, fee, or levy prescribed by and payable to the relevant government authority under the Motor Vehicles Act, 1988, or applicable state legislation
• "Service Fee" — The facilitation and operator desk fee charged by Waadi Tax & Insurance Solutions, separate from and in addition to the Government Tax Amount
• "GST" — Goods and Services Tax at the applicable rate (currently 18%) on the Service Fee under the GST Act, 2017
• "Total Amount" — Government Tax Amount + Service Fee + GST on Service Fee
• "Order" — A service request submitted by you through the App for processing by our operator desk
• "Operator Desk" — Our team of trained operators who process your Orders on official government portals on a 24/7 basis
• "VAHAN Receipt" or "Government Receipt" — The official payment confirmation generated by the government portal (bearing a Government Receipt Number/GRN), uploaded to your account upon successful processing
• "Account" — Your registered user profile on the Waadi platform

Part IV: Eligibility and Registration

Part V: Nature and Scope of Services

5.1 Border Entry Tax Facilitation

We facilitate the payment of border entry/transit taxes for commercial and private vehicles crossing state borders. Our Operator Desk accesses the Parivahan Sewa portal (parivahan.gov.in) operated by MoRTH and processes the tax payment on your behalf.

Official VAHAN receipts bearing a Government Receipt Number (GRN) are issued by the government portal and uploaded to your App account, typically within 10–15 minutes of payment completion.

Verification: All GRNs on uploaded receipts can be independently cross-verified at parivahan.gov.in. This ensures complete transparency and authenticity.

5.2 Challan Payment and Verification

We assist in verifying and clearing pending traffic challans issued under the Motor Vehicles Act, 1988 through the e-Challan portal (echallan.parivahan.gov.in). Challan payments are subject to the e-Challan system's availability and government portal processing times.

5.3 Permit Processing

We assist in filing applications for temporary permits under Section 87 and national permits under Section 88 of the Motor Vehicles Act, 1988. Permit grants are subject to the discretion of the competent transport authority and are not guaranteed by us.

5.4 Document Vault

A secure digital storage facility for vehicle compliance documents with automated expiry alerts via in-App notification, SMS, or email.

5.5 No Guarantee of Government Approval

We are a facilitator. We do not guarantee the outcome of any application or submission made to a government authority. Rejection by a government portal, refusal of a permit application, or changes in government policy are beyond our control. Our liability in such cases is limited to processing a full refund as per our Refund Policy.

Part VI: Service Fee and Charges

Part VII: User Obligations

You agree to:

Part VIII: Intellectual Property

8.1 All intellectual property in the App, including but not limited to source code, algorithms, database architecture, UI/UX design, logos, trademarks, service marks, trade names, and written content, is the exclusive property of Waadi Tax & Insurance Solutions, protected under:

• Copyright Act, 1957 — Software is a literary work under Section 2(o) and enjoys automatic copyright protection
• Trade Marks Act, 1999 — Waadi Tax & Insurance Solutions brand names and logos are proprietary trademarks
• IT Act, 2000 — Protection against unauthorized access and reproduction

8.2 No portion of the App may be reproduced, distributed, publicly displayed, transmitted, or otherwise exploited without our express written consent.

Part IX: Disclaimer of Warranties and Limitation of Liability

Reference: The principle of proportionate liability limitation in service contracts is recognized in Indian commercial practice. See: M/s. Bharti Knitting Company v. DHL Worldwide Express Courier Division of Airfreight Ltd., (1996) 4 SCC 704, which upheld limitation of liability clauses in service contracts as enforceable if not unconscionable.

Part X: Indemnification

You agree to indemnify, defend, and hold harmless Waadi Tax & Insurance Solutions, its proprietor (JAFRIDA), employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) Your breach of any provision of these Terms; (b) Your violation of any applicable law or regulation; (c) Inaccurate, fraudulent, or misleading information provided by you; (d) Any third-party claim arising from your use of the App in an unauthorized manner; (e) Any action taken by government authorities against you in relation to your vehicle compliance status.

Part XI: Account Suspension and Termination

Part XII: Governing Law, Arbitration, and Jurisdiction

12.1 Governing Law

These Terms are governed exclusively by the laws of the Republic of India.

12.2 Mandatory Grievance Escalation

Before initiating any legal proceeding, you agree to first raise your dispute with our Grievance Officer, Jafrida, at javeskhan27@gmail.com and allow us 30 (thirty) days to resolve it. This pre-litigation step is encouraged by the spirit of the Consumer Protection Act, 2019 (Section 35), which provides for filing complaints before Consumer Forums.

12.3 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, which cannot be resolved through mutual negotiation within 30 days, shall be referred to and finally resolved by binding arbitration conducted in accordance with the Arbitration and Conciliation Act, 1996 (as amended by the Arbitration and Conciliation (Amendment) Act, 2015 and 2019).

• Arbitrator: A sole arbitrator mutually appointed by both parties, or if no agreement is reached within 15 days, appointed as per Section 11 of the Arbitration and Conciliation Act, 1996
• Seat and Venue of Arbitration: Nuh, Haryana, India
• Language: English or Hindi
• Award: The arbitral award shall be final and binding on both parties

12.4 Consumer Rights Exception

Nothing in this arbitration clause shall prevent a User from approaching any Consumer Dispute Redressal Commission under the Consumer Protection Act, 2019, as the consumer's right to approach Consumer Forums is a statutory right that cannot be contractually waived.

12.5 Jurisdiction

Subject to the arbitration clause, the courts at Nuh, Haryana, India shall have exclusive jurisdiction.

Part XIII: Miscellaneous

13. Consumer Protection Compliance

In compliance with the Consumer Protection (E-Commerce) Rules, 2020:

• All material information including seller details (Waadi Tax & Insurance Solutions), pricing breakup, service terms, and grievance mechanism are displayed within the App
• No fake reviews or manipulative commercial practices are employed
• Users have the right to cancel eligible Orders per our Refund Policy
• A functional grievance mechanism is available at all times

14. Force Majeure

Waadi Tax & Insurance Solutions shall not be in breach of these Terms nor liable for any failure or delay in performance due to causes beyond our reasonable control ("Force Majeure Event"), including but not limited to: acts of God, war, government actions, national lockdowns, pandemic-related restrictions, internet infrastructure failures, VAHAN portal outages, natural disasters, or power failures. During a Force Majeure Event, our obligations are suspended; if it continues for more than 30 days, either party may terminate the affected Orders, and refunds shall be processed accordingly.

15. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable by a competent court or arbitrator, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable, reflecting the original intent of the parties, as recognized under the principle of "reading down" in Indian contract law.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior negotiations, representations, and agreements.